NBC Connecticut is proud to unveil our new Consumer Investigative Unit. On Tuesday, we launched our new hotline, where every call and email will get a response.
You call or email and explain what consumer issue has you so frustrated. We’ll respond back to you no matter what.
NBC Connecticut has joined forces with NBC owned stations across the country to create the Consumer Investigative Center. We've got a dedicated team based in Dallas standing by to hear your story, gather pertinent documents, research the details all to work towards finding you a resolution.
We've already been busy responding to consumer complaints, like we did for a single father in Hartford who was without heat or hot water during the coldest days this year.
“Sometimes I won't be able to give my son a bath. I have to go to moms to give him a bath because there won't even be warm water it will be just cold,” he said.
With our help, a city inspector came to his home and found that his water didn't meet the state's minimum temperature requirement, and was able to rectify the situation for he and his son.
When the Takata airbag recall surfaced consumers reached out to us with concerns about letters they received from various auto makers and were unsure how to respond.
"I wasn't clear as to what it was and it was one of those things I didn't have time to research so I just sort of put it aside,” said Gerry Brown of Wethersfield.
We did the research to find them answers, and we'll get to work to try to help you too.
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If you have a consumer complaint or need help fighting for your rights as a consumer, contact us.
Call us at 1-844-303-RESPONDS or email us at nbcresponds@nbcconnecticut.com.
