Travelers will be using drone technology to help assess customers' home damage from Hurricane Harvey.
"It's much easier and safer to access different portions of the roof while inspecting for damages," Mike Thompson, a member of the Travelers Catastrophe Response Team, said.
Patrick Gee, the senior vice president of claims at Travelers Insurance, said the drones are one of several of the company's resources on the ground.
"As the storm exits to the east, we come in from the west," Patrick Gee, Senior Vice President of Claims at Travelers Insurance said.
There are already hundreds of employees, including 15 from Connecticut, who are working from mobile claim centers.
"If power is out or cellular until communication networks are down we can use those centers as a base to make advance payments to customers, to allow our customers to charge their smart devices to connect to the internet," Gee said.
Gee said claim professionals are also using social media and satellite images to recreate a footprint of the customers' property among other claims.
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"I'm looking forward to getting down there and helping our customers," Thompson said.
Thompson will work in Texas for the next month, each claim is expected to be processed by the catastrophe team within three to four weeks.
Travelers said flood damage is covered through the National Flood Insurance Program which it estimates about 15 percent of Houston homeowners have.
