A Hartford woman said she ran out of options for her faulty, but new, refrigerator.
She noticed the appliance, which at the time was just six months old, wasn’t cooling properly. As a result, she said, she had to throw out a bunch of food.
She called her retailer, Sears Outlet, which then sent a repair technician to fix the problem.
Six months later, she experienced the same story all over again. However this time, the appliance was slightly past its one year warranty, leaving the woman with no other option than buying a new fridge.
She went back to Sears Outlet and did just that, in the meantime, contacting NBC Connecticut Responds to see if our consumer team can help her get rid of the broken refrigerator, also hoping to get reimbursed since she bought another appliance.
Sears Outlet immediately made this right for this customer, offering her a full reimbursement for the refrigerator, worth $410.
