The Latest
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Montville business owner calls NBC CT Responds when $36K purchase doesn't arrive
A Montville small business owner has been in a bind. Shierka Billips spent almost $36,000 on a printer to expand her business, SVG on Demand. But she never received it, so she called NBC CT Responds for help. Billips purchased the printer from OmniPrint International, a California-based company, at a tradeshow this spring. She said she was told to expect…
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Feds urge people to encrypt messages: how do we do that?
The FBI and others are now recommending that Americans send encrypted messages while texting or emailing someone. This comes after officials told NBC News that there was an unprecedented cyberattack on American telecommunications companies by China. NBC CT Responds breaks down how we do that. Sending encrypted text means the data gets scrambled as it is sent, and only a…
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Bristol company's noise level still out of compliance, health district says
The debate over a low frequency sound coming from a Bristol facility continues to make noise. On Tuesday, Kevin Ainsworth, a lawyer representing the Bristol-Burlington Health District, said the latest’s improvements made by Reworld have not decreased noise coming from induced draft fans. He said on Dec. 6, “the BBHD took some acoustical measurements which determined that there was no…
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Holiday shopping money-saving tips for Black Friday and beyond
While Black Friday looks a lot different than the lines, crowds and chaos of the past, it still marks the start of the holiday shopping season. “Black Friday and Cyber Monday really are the best time of year to get the biggest discounts on pretty much everything,” said Samantha Gordon, the deals editor for Consumer Reports. But if you...
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What shoppers should do before Black Friday
As tables are getting set for Thanksgiving feasts, some folks are starting to think ahead to Black Friday sales. Planning ahead is the best thing you can do before Black Friday. Shopping experts say this not only helps you stay on budget, but it can keep you from being swindled too. How so you ask? Samantha Gordon, the deals editor…
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Harborside Inn guests stuck in insurance claim stalemate a year after fire
It was a fire that sparked a state of emergency on Block Island. In August 2023, the historic Harborside Inn burned to the ground. One year later, the aftermath of the flames forced a local couple to reach out to NBC CT Responds for help. Dan and Nancy Collins, of Cheshire, were among the last guests to stay at the…
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Frontier settlement means customers could be owed some money
Frontier customers could soon be owed some cash. On Tuesday, the Office of Consumer Counsel (OCC) said a settlement with the communications company has been approved after Public Utilities Regulatory Authority (PURA) found Frontier repeatedly failed to meet the state’s quality of service standards. As part of the settlement, customers impacted by a missed appointment as far back as...
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‘Is your loved one really where you believe they are?': A cemetery investigation
It’s hard enough having to say goodbye to a loved one, but NBC CT Responds spoke to families who say the pain persists when that loved one is not in their final resting place. Just ask Adrienne Porzycki of Southington. She reached out to our consumer team after her family says they learned her father’s casket was moved to...
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Bristol facility says they're updating fans blamed for nagging noise
There could soon be some relief for Bristol residents and beyond frustrated by a low-frequency sound. Reworld, the trash-to-energy facility, said it has ordered new parts for induced draft fans, which are believed to be causing the noise. Those will be installed later this month. The company included this information in paperwork filed Wednesday to withdraw its appeal of a…
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What's being done to protect you when your data is compromised?
How many notices of data breach letters have you received in the mail? And by the time you get the letter, are you able to take action to protect your information? Is the government helping to protect you? NBC Responds and Telemundo Responde reporters working around the country have teamed up to investigate. Here in our state, 1,478 businesses reported…
