The Latest
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Harborside Inn guests stuck in insurance claim stalemate a year after fire
It was a fire that sparked a state of emergency on Block Island. In August 2023, the historic Harborside Inn burned to the ground. One year later, the aftermath of the flames forced a local couple to reach out to NBC CT Responds for help. Dan and Nancy Collins, of Cheshire, were among the last guests to stay at the…
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Frontier settlement means customers could be owed some money
Frontier customers could soon be owed some cash. On Tuesday, the Office of Consumer Counsel (OCC) said a settlement with the communications company has been approved after Public Utilities Regulatory Authority (PURA) found Frontier repeatedly failed to meet the state’s quality of service standards. As part of the settlement, customers impacted by a missed appointment as far back as...
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‘Is your loved one really where you believe they are?': A cemetery investigation
It’s hard enough having to say goodbye to a loved one, but NBC CT Responds spoke to families who say the pain persists when that loved one is not in their final resting place. Just ask Adrienne Porzycki of Southington. She reached out to our consumer team after her family says they learned her father’s casket was moved to...
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Bristol facility says they're updating fans blamed for nagging noise
There could soon be some relief for Bristol residents and beyond frustrated by a low-frequency sound. Reworld, the trash-to-energy facility, said it has ordered new parts for induced draft fans, which are believed to be causing the noise. Those will be installed later this month. The company included this information in paperwork filed Wednesday to withdraw its appeal of a…
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What's being done to protect you when your data is compromised?
How many notices of data breach letters have you received in the mail? And by the time you get the letter, are you able to take action to protect your information? Is the government helping to protect you? NBC Responds and Telemundo Responde reporters working around the country have teamed up to investigate. Here in our state, 1,478 businesses reported…
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Returnless refunds: Shoppers take note, but don't try to game the system
It’s a trend shoppers and experts alike are seeing when making certain online returns: online retailers giving you a refund and telling you to just keep the item. Kyle James, the founder of Rather-Be-Shopping.com, said he started seeing this trend about a year ago with Amazon returns. The massive e-commerce company tells consumers to keep the item you asked...
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Holiday shopping: Plan ahead to turn your financial fear into cheer
Oct. 25 marks two months until Christmas. A new study by Bankrate says 28% of people are already stressed out about the cost of holiday shopping, and we still haven’t faced the scare of Halloween. If you are anxious about the cost of holiday shopping, take a deep breath because you’re smart enough to be thinking ahead. Ted Rossman, a…
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Bristol company says it has reduced sound bothering residents, health district disagrees
Reworld says it has reduced noise in the neighborhood, but the local health district says the company is still not in compliance. NBC CT Responds has heard countless complaints about the nagging noise coming from the waste-to-energy facility in Bristol. Locals tell us the low-frequency sound is driving them crazy, so much so that the health district has issued the…
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Don't fixate on certain state business credentials when hiring a company: DCP
Last month, NBC CT Responds shared a Burlington consumer’s cautionary tale. A quick online search got Lori Chadwick of Burlington a garage door repairman, but it came with a cost. She was overcharged for the work. While NBC CT Responds helped her get some cash back, her story is a good reminder to question businesses with certain state credentials,...
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NBC CT Responds helps Hartford woman when check sent to loved one gets lost
In a world of waiting on hold or hoping a bot can fix your consumer problem, NBC CT Responds is here to help. A Hartford woman reached out after she paid almost $60 to overnight a hefty cashier’s check to a loved one, but it never arrived. On a deadline, she then spent even more money to wire the cash….
