Caitlin Burchill is the consumer reporter for NBC CT Responds, continuing the team’s mission of responding to consumer complaints, recouping viewers’ hard-earned cash, and empowering them to be savvy consumers too.
It’s a natural transition for Caitlin after asking the tough questions and advocating for community members while covering breaking news and the “big stories” for NBC Connecticut for more than three years.
Caitlin’s breaking news reporting at NBC Connecticut was recognized when she and her colleagues won a 2023 New England Emmy for best larger market morning newscast. She has been nominated for other Emmy awards while working in both Connecticut and in Utah.
Before returning to New England, Caitlin was a reporter and fill-in anchor at KSL in Salt Lake City, Utah. There she covered raging wildfires, a Utah Jazz playoff run, and everything in between. Caitlin’s coverage of the Route 91 Harvest Country Music Festival tragedy in Las Vegas received recognition from the Utah Society of Professional Journalism.
She is a 2023 MMI Financial Literacy and Education Communities Awards recipient.
Caitlin began her journalism career behind the scenes in Boston and later as a reporter and anchor in Bangor, Maine. She was born in Walpole, Massachusetts and captained the volleyball team at Colby College in Waterville, Maine. Go MULES!
Caitlin is a big New England Patriots fan. She grew up just five miles from Gillette Stadium. When she is not working out or finding a new home project, she’s either dreaming of relaxing on a beach or boat on Cape Cod or planning her next travel adventure.
If you have a consumer problem, submit your complaint to NBC CT Responds here.
The Latest
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Buying tickets to see Billy Joel sparks fan frustration
Billy Joel tickets went on sale Friday. He’s set to play at Mohegan Sun in February. But within seconds, it seemed only resale seats were available for sky-high prices. “The resale is almost like legalized scalping. These people buy up these tickets and triple the prices and it’s disgusting,” Melody Baker, of Westbrook, said. She said she’s seen the...
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‘If it rains, it'll flood:' CT Insurance Department encourages consumers to get flood insurance
Cleanup continues in flood-stricken Connecticut communities. And for so many living in or owning businesses in these areas, flood insurance wasn’t something they ever thought they’d ever need. Now state insurance experts are encouraging all home and business owners to get it. Connecticut Insurance Department Commissioner Andrew Mais says this is something all homeowners should think about purchasing, not...
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New Britain mom shares success story after paying off $20K in debt
Credit card debt for Americans continues to climb and paying it off can feel like an uphill battle. But it is possible, just ask a New Britain mom. In the video, she shares with NBC CT Responds how nonprofit, Money Management International (MMI), helped her pay off more than $20,000 in debt in four years. Here are some tips to…
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CTDOL no longer sending students to Hartford job training program following NBC CT Responds investigation
The Connecticut Department of Labor says it has removed Fresh Start Technical School from its “eligible provider list” after NBC CT Responds first reported on former students’ frustrations. Earlier this year, the commercial truck driving students told us that they spent weeks of their lives missing out on making money elsewhere, as they worked towards a bigger life goal: their…
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Stop the sound: Health district orders Bristol company to reduce noise levels
Remember that nagging noise bothering residents in Bristol and beyond? Our NBC CT Responds team was the first to report this story and listen to local frustrations. This week we’ve learned that local health officials have taken action. The Bristol-Burlington Health District said it has served the company Reworld with notices of violation and an order to reduce its...
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Local fishing tournament updates rules after NBC CT Responds report
A local fishing tournament now has new rules for lie detector tests and even new fishing boundaries after an NBC CT Responds investigation. Fishermen Tim Vallee and Benny Sheen are adamant that they reeled in an award-winning fish at last summer’s “Greatest Bluefish Tournament on Earth,” a popular tournament in the Long Island Sound. They shared their story with...
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Here's how to save money as Connecticut car insurance rates rise
We’ve heard from many of you about the increase in car insurance rates. So, NBC CT Investigates and NBC CT Responds teamed up to break down what’s going on and what you can do about it. Click here to watch Chief Investigator Len Besthoff’s explain what’s behind the increase in cost. According to recent research by Bankrate, the average...
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What insurance claims can be made after flood damage?
Just an inch of water can cause roughly $25,000 of damage to a property, according to the Federal Emergency Management Agency (FEMA). Unfortunately, there’s a common misconception many consumers don’t realize until it’s too late: homeowners insurance typically does not cover flood damage. For that coverage, you need a separate flood insurance policy. Flood insurance can be purchased through...
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Traces of doubt: The forensics of Dr. Henry Lee
Dr. Henry Lee has been called the godfather of forensic science. His career spans decades and he’s investigated criminal cases all over the world. Now a case from the 1980s is getting renewed attention after the state of Connecticut paid out $25.2 million to two men who spent 30 years in prison for their wrongful murder convictions. A judge ruled…
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Frustrated by more expensive energy bills? Ways to help lower costs
NBC CT Responds has heard from many viewers, frustrated by their more expensive energy bills. NBC CT Chief Investigator Len Besthoff breaks down why this happened in his report. He and NBC CT Responds have heard from many upset consumers, so our consumer team looked into what billpayers can do about it. The Connecticut Office of Consumer Counsel says people…
