Caitlin Burchill has been NBC Connecticut’s consumer reporter since 2022. As a member of the NBC CT Responds team, she investigates consumer complaints, recoups viewers’ hard-earned cash, and empowers them to be savvy consumers, too.
In just six months in this position, she changed the policy of a major cruise line and an undercover investigation pushed our state’s international airport to make parking garage safer. In 2023, she and the rest of the NBC CT Responds team helped recover more than $100,000 for Connecticut consumers.
This role is a natural transition for Caitlin after asking the tough questions and advocating for community members while covering breaking news and the “big stories” around the state for NBC Connecticut for more than three years.
Caitlin’s breaking news reporting at NBC Connecticut was recognized when she and her colleagues won a 2023 New England Emmy for best larger market morning newscast. She has been nominated for other Emmy awards while working in both Connecticut and in Utah.
Before returning to New England, Caitlin was a reporter and fill-in anchor at KSL in Salt Lake City, Utah. There she covered raging wildfires, a Utah Jazz playoff run, and everything in between. Caitlin’s coverage of the Route 91 Harvest Country Music Festival tragedy in Las Vegas received recognition from the Utah Society of Professional Journalism.
Caitlin began her journalism career behind the scenes in Boston and later as a reporter and anchor in Bangor, Maine. She was born in Walpole, Massachusetts and captained the volleyball team at Colby College in Waterville, Maine. Go MULES!
Caitlin is a board member for Girls on the Run Greater Connecticut. When she is not working, she hopes to be cheering on Boston sports teams, relaxing on a boat on Cape Cod, or mapping out her next travel adventure.
If you have a consumer problem, submit your complaint to NBC CT Responds here.
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Harborside Inn guests stuck in insurance claim stalemate a year after fire
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Frontier settlement means customers could be owed some money
Frontier customers could soon be owed some cash. On Tuesday, the Office of Consumer Counsel (OCC) said a settlement with the communications company has been approved after Public Utilities Regulatory Authority (PURA) found Frontier repeatedly failed to meet the state’s quality of service standards. As part of the settlement, customers impacted by a missed appointment as far back as...
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‘Is your loved one really where you believe they are?': A cemetery investigation
It’s hard enough having to say goodbye to a loved one, but NBC CT Responds spoke to families who say the pain persists when that loved one is not in their final resting place. Just ask Adrienne Porzycki of Southington. She reached out to our consumer team after her family says they learned her father’s casket was moved to...
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Bristol facility says they're updating fans blamed for nagging noise
There could soon be some relief for Bristol residents and beyond frustrated by a low-frequency sound. Reworld, the trash-to-energy facility, said it has ordered new parts for induced draft fans, which are believed to be causing the noise. Those will be installed later this month. The company included this information in paperwork filed Wednesday to withdraw its appeal of a…
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What's being done to protect you when your data is compromised?
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Returnless refunds: Shoppers take note, but don't try to game the system
It’s a trend shoppers and experts alike are seeing when making certain online returns: online retailers giving you a refund and telling you to just keep the item. Kyle James, the founder of Rather-Be-Shopping.com, said he started seeing this trend about a year ago with Amazon returns. The massive e-commerce company tells consumers to keep the item you asked...
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Holiday shopping: Plan ahead to turn your financial fear into cheer
Oct. 25 marks two months until Christmas. A new study by Bankrate says 28% of people are already stressed out about the cost of holiday shopping, and we still haven’t faced the scare of Halloween. If you are anxious about the cost of holiday shopping, take a deep breath because you’re smart enough to be thinking ahead. Ted Rossman, a…
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Bristol company says it has reduced sound bothering residents, health district disagrees
Reworld says it has reduced noise in the neighborhood, but the local health district says the company is still not in compliance. NBC CT Responds has heard countless complaints about the nagging noise coming from the waste-to-energy facility in Bristol. Locals tell us the low-frequency sound is driving them crazy, so much so that the health district has issued the…
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Don't fixate on certain state business credentials when hiring a company: DCP
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NBC CT Responds helps Hartford woman when check sent to loved one gets lost
In a world of waiting on hold or hoping a bot can fix your consumer problem, NBC CT Responds is here to help. A Hartford woman reached out after she paid almost $60 to overnight a hefty cashier’s check to a loved one, but it never arrived. On a deadline, she then spent even more money to wire the cash….
