Caitlin Burchill has been NBC Connecticut’s consumer reporter since 2022. As a member of the NBC CT Responds team, she investigates consumer complaints, recoups viewers’ hard-earned cash, and empowers them to be savvy consumers, too.
In just six months in this position, she changed the policy of a major cruise line and an undercover investigation pushed our state’s international airport to make parking garage safer. In 2023, she and the rest of the NBC CT Responds team helped recover more than $100,000 for Connecticut consumers.
This role is a natural transition for Caitlin after asking the tough questions and advocating for community members while covering breaking news and the “big stories” around the state for NBC Connecticut for more than three years.
Caitlin’s breaking news reporting at NBC Connecticut was recognized when she and her colleagues won a 2023 New England Emmy for best larger market morning newscast. She has been nominated for other Emmy awards while working in both Connecticut and in Utah.
Before returning to New England, Caitlin was a reporter and fill-in anchor at KSL in Salt Lake City, Utah. There she covered raging wildfires, a Utah Jazz playoff run, and everything in between. Caitlin’s coverage of the Route 91 Harvest Country Music Festival tragedy in Las Vegas received recognition from the Utah Society of Professional Journalism.
Caitlin began her journalism career behind the scenes in Boston and later as a reporter and anchor in Bangor, Maine. She was born in Walpole, Massachusetts and captained the volleyball team at Colby College in Waterville, Maine. Go MULES!
Caitlin is a board member for Girls on the Run Greater Connecticut. When she is not working, she hopes to be cheering on Boston sports teams, relaxing on a boat on Cape Cod, or mapping out her next travel adventure.
If you have a consumer problem, submit your complaint to NBC CT Responds here.
The Latest
-
‘I would have been stranded:' CT driver denied car rental in Florida
Wendy Allshouse flew to Florida to visit her father but had to find a ride to get to his house after her rental car reservation was denied. “They asked me for my driver’s license. I gave that to the person at the desk and he immediately told me that he could not rent me a car in the state of...
-
‘You cannot change your DNA': 23andMe privacy fears during bankruptcy
As genetic testing company 23andMe moves through bankruptcy proceedings, consumers and experts are concerned about whether users’ genetic data will be kept safe during the potential sale. “You can change your password, you can change your credit card numbers, you can dispute fraud charges. Unfortunately, you cannot change your DNA,” Aaron Rose with Check Point Software Technologies, a company that…
-
Jury awards $5.7 million to man who was wrongfully convicted
A jury of eight men awarded $5.7 million to Ricky Birch, who spent nearly 30 years in prison for a murder he didn’t commit. The civil trial marks the end of Birch’s lawsuit against the Town of New Milford and two former police detectives. While the jury found that David Shortt and Steven Jordan did not violate Birch’s right...
-
Jury deciding if detectives' actions impacted trial of wrongfully convicted teen
Right now, a jury is deciding if two former New Milford police detectives violated Ricky Birch’s rights to a fair trial. Birch, now 58, was wrongfully convicted of murder in his teens, spending most of his adult life behind bars. If found liable, Birch’s lawyers are asking for more than $50 million in damages. That amounts to $5,000 a day…
-
‘All it took was one call': NBC CT Responds helps get medical bill refund
As we all deal with the rising costs of living, the last thing you need is to have your hard-earned money in the wrong hands. That’s why NBC CT Responds is here to help. A Connecticut woman reached out to us after months and months of trying to get a medical bill refund. After we called, there was a...
-
Former investigator, co-defendant speak in trial stemming from wrongful conviction
A former police officer being sued by a man wrongfully convicted in his teens testified in the civil trial Wednesday. A lawyer for former New Milford detective Steven Jordan said he, the late detective David Shortt and the New Milford Police Department handled their responsibilities appropriately during the murder investigation that led to Ricky Birch’s conviction in 1989. Jordan’s...
-
Man wrongfully convicted as teen takes New Milford to court
A man who spent 30 years behind bars for a wrongful murder conviction is suing the town of New Milford and two of its former officers for violating his rights. The civil trial began Monday in New Haven federal court. Ricky Birch, 57, is accusing now-retired New Milford police officer Steven Jordan of suppressing evidence during the investigation leading to…
-
Dreaming of last-minute spring break getaway? Think out of the box for savings
Spring break is just around the corner for grade school students. If you haven’t booked a trip yet, NBC CT Responds spoke with an expert who said you can still get away without breaking the bank. “For those of us who live in northern latitudes, we always get to about this time of year and it’s like oh dang,...
-
Tips to protect yourself this tax season
Have you filed your taxes yet? If not, you’re not alone. With layoffs at the IRS, experts are urging folks to file electronically to save you from any potential delays and headaches. If you hire someone to help you file, IRS-enrolled agent Amber Gabourel, known as “Amber the Tax Lady,” says make sure you do your due diligence. “Just...
-
What gets imported into Connecticut?
We’re hearing more and more about tariffs and their potential impacts on the economy and our wallets. So, have you wondered, what items are imported into Connecticut? NBC CT Responds crunched the 2024 numbers from the United States Census Bureau. We focused on what gets imported from China, Canada, and Mexico, as the trade war with these countries wages on….
