Caitlin Burchill has been NBC Connecticut’s consumer reporter since 2022. As a member of the NBC CT Responds team, she investigates consumer complaints, recoups viewers’ hard-earned cash, and empowers them to be savvy consumers, too.
In just six months in this position, she changed the policy of a major cruise line and an undercover investigation pushed our state’s international airport to make parking garage safer. In 2023, she and the rest of the NBC CT Responds team helped recover more than $100,000 for Connecticut consumers.
This role is a natural transition for Caitlin after asking the tough questions and advocating for community members while covering breaking news and the “big stories” around the state for NBC Connecticut for more than three years.
Caitlin’s breaking news reporting at NBC Connecticut was recognized when she and her colleagues won a 2023 New England Emmy for best larger market morning newscast. She has been nominated for other Emmy awards while working in both Connecticut and in Utah.
Before returning to New England, Caitlin was a reporter and fill-in anchor at KSL in Salt Lake City, Utah. There she covered raging wildfires, a Utah Jazz playoff run, and everything in between. Caitlin’s coverage of the Route 91 Harvest Country Music Festival tragedy in Las Vegas received recognition from the Utah Society of Professional Journalism.
Caitlin began her journalism career behind the scenes in Boston and later as a reporter and anchor in Bangor, Maine. She was born in Walpole, Massachusetts and captained the volleyball team at Colby College in Waterville, Maine. Go MULES!
Caitlin is a board member for Girls on the Run Greater Connecticut. When she is not working, she hopes to be cheering on Boston sports teams, relaxing on a boat on Cape Cod, or mapping out her next travel adventure.
If you have a consumer problem, submit your complaint to NBC CT Responds here.
The Latest
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Another family accuses cemetery of moving loved one's body
Last month, NBC CT Responds reported on a cemetery accused of moving buried bodies without telling their loved ones. And since that investigation aired, our team has heard a similar story from yet another family. “I think the families who are going through the grieving process need to be able to have some closure,” said Adam David. David, of Holyoke,…
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‘Oopsie, we made a poopsie!' CT woman's toilet paper sweepstakes win taken away
A year’s worth of Charmin toilet paper seemed too good to be true for a Connecticut resident who received an error message and a $2 coupon instead.
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Traveling to or through the UK? There's a new form you need to fill out
If you’re traveling to the United Kingdom next year, there’s a new form Americans must fill out. You’ll need an electronic travel authorization (ETA) from the UK government beginning Jan. 8. This will be electronically linked to your passport and is valid for two years, or until your passport expires. The UK says this will enhance their security. It...
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Beware of shady shipping, job scam texts this holiday season
The holiday season is a busy one and bad actors are trying to take advantage of that. If you have been receiving unsolicited texts about package deliveries and other topics, you’re not alone. Just ask NBC CT Responds Consumer Reporter Caitlin Burchill. She has received multiple just these last two weeks. And if they’re messing with someone who investigates...
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Montville business owner calls NBC CT Responds when $36K purchase doesn't arrive
A Montville small business owner has been in a bind. Shierka Billips spent almost $36,000 on a printer to expand her business, SVG on Demand. But she never received it, so she called NBC CT Responds for help. Billips purchased the printer from OmniPrint International, a California-based company, at a tradeshow this spring. She said she was told to expect…
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Feds urge people to encrypt messages: how do we do that?
The FBI and others are now recommending that Americans send encrypted messages while texting or emailing someone. This comes after officials told NBC News that there was an unprecedented cyberattack on American telecommunications companies by China. NBC CT Responds breaks down how we do that. Sending encrypted text means the data gets scrambled as it is sent, and only a…
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Bristol company's noise level still out of compliance, health district says
The debate over a low frequency sound coming from a Bristol facility continues to make noise. On Tuesday, Kevin Ainsworth, a lawyer representing the Bristol-Burlington Health District, said the latest’s improvements made by Reworld have not decreased noise coming from induced draft fans. He said on Dec. 6, “the BBHD took some acoustical measurements which determined that there was no…
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Holiday shopping money-saving tips for Black Friday and beyond
While Black Friday looks a lot different than the lines, crowds and chaos of the past, it still marks the start of the holiday shopping season. “Black Friday and Cyber Monday really are the best time of year to get the biggest discounts on pretty much everything,” said Samantha Gordon, the deals editor for Consumer Reports. But if you...
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What shoppers should do before Black Friday
As tables are getting set for Thanksgiving feasts, some folks are starting to think ahead to Black Friday sales. Planning ahead is the best thing you can do before Black Friday. Shopping experts say this not only helps you stay on budget, but it can keep you from being swindled too. How so you ask? Samantha Gordon, the deals editor…
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Harborside Inn guests stuck in insurance claim stalemate a year after fire
It was a fire that sparked a state of emergency on Block Island. In August 2023, the historic Harborside Inn burned to the ground. One year later, the aftermath of the flames forced a local couple to reach out to NBC CT Responds for help. Dan and Nancy Collins, of Cheshire, were among the last guests to stay at the…
