Caitlin Burchill
Caitlin Burchill

Caitlin Burchill is the consumer reporter for NBC CT Responds, continuing the team’s mission of responding to consumer complaints, recouping viewers’ hard-earned cash, and empowering them to be savvy consumers too.

It’s a natural transition for Caitlin after asking the tough questions and advocating for community members while covering breaking news and the “big stories” for NBC Connecticut for more than three years.

Caitlin’s breaking news reporting at NBC Connecticut was recognized when she and her colleagues won a 2023 New England Emmy for best larger market morning newscast. She has been nominated for other Emmy awards while working in both Connecticut and in Utah.

Before returning to New England, Caitlin was a reporter and fill-in anchor at KSL in Salt Lake City, Utah. There she covered raging wildfires, a Utah Jazz playoff run, and everything in between. Caitlin’s coverage of the Route 91 Harvest Country Music Festival tragedy in Las Vegas received recognition from the Utah Society of Professional Journalism.

She is a 2023 MMI Financial Literacy and Education Communities Awards recipient.

Caitlin began her journalism career behind the scenes in Boston and later as a reporter and anchor in Bangor, Maine. She was born in Walpole, Massachusetts and captained the volleyball team at Colby College in Waterville, Maine. Go MULES!

Caitlin is a big New England Patriots fan. She grew up just five miles from Gillette Stadium. When she is not working out or finding a new home project, she’s either dreaming of relaxing on a beach or boat on Cape Cod or planning her next travel adventure.

If you have a consumer problem, submit your complaint to NBC CT Responds here.

The Latest

  • MIAMI, FLORIDA – NOVEMBER 18: : In this photo illustration, A ticketmaster website is shown on a computer screen on November 18, 2022 in Miami, Florida. The Justice Department is reportedly investigating the parent company of Ticketmaster for possible antitrust violations, this follows the news that Taylor Swift concert ticket sales overwhelmed the Ticketmaster system.(Photo illustration by Joe Raedle/Getty Images)
    NBC CT Responds 14 hours ago

    Essex fan warns of ‘ticket takeovers' after Taylor Swift seats stolen online

    It’s any ticket holder’s nightmare. Tickets stolen from online accounts just days before events fans have been looking forward to attending. It’s happening across the country, and even here in Connecticut too. “It’s a violation because you’re just like ‘how, how did they get in?’” said Blaine Heck, of Essex. Heck had been counting down the days to see...

  • Business Sep 23

    ‘I was overcharged': Burlington consumer warns of shady garage repair work

    A Burlington woman was overcharged for a garage door repair. When her garage door wouldn’t open, she searched online for help. “I went to Google, and I found the first business that popped up at the very top that said Farmington location,” said Lori Chadwick, who said she then called “ASAP Garage Door Repair.” “I thought it was a...

  • a QR code being scanned
    NBC CT Responds Sep 23

    Pause, do research before scanning a QR code

    As we’ve become more familiar with seeing QR codes on just about everything, we’ve gained trust in the scanning system. And scammers are taking advantage of that. “The scammers, they are the only criminals we refer to as artists. And they always know what people are interested in or what’s current they’re going try to manipulate that,” Steven Weisman...

  • Billy Joel
    Concerts Sep 23

    Buying tickets to see Billy Joel sparks fan frustration

    Billy Joel tickets went on sale Friday. He’s set to play at Mohegan Sun in February. But within seconds, it seemed only resale seats were available for sky-high prices. “The resale is almost like legalized scalping. These people buy up these tickets and triple the prices and it’s disgusting,” Melody Baker, of Westbrook, said. She said she’s seen the...

  • Flooding Sep 6

    ‘If it rains, it'll flood:' CT Insurance Department encourages consumers to get flood insurance

    Cleanup continues in flood-stricken Connecticut communities. And for so many living in or owning businesses in these areas, flood insurance wasn’t something they ever thought they’d ever need. Now state insurance experts are encouraging all home and business owners to get it. Connecticut Insurance Department Commissioner Andrew Mais says this is something all homeowners should think about purchasing, not...

  • NBC CT Responds Sep 4

    New Britain mom shares success story after paying off $20K in debt

    Credit card debt for Americans continues to climb and paying it off can feel like an uphill battle. But it is possible, just ask a New Britain mom. In the video, she shares with NBC CT Responds how nonprofit, Money Management International (MMI), helped her pay off more than $20,000 in debt in four years. Here are some tips to…

  • Hartford Aug 28

    CTDOL no longer sending students to Hartford job training program following NBC CT Responds investigation

    The Connecticut Department of Labor says it has removed Fresh Start Technical School from its “eligible provider list” after NBC CT Responds first reported on former students’ frustrations. Earlier this year, the commercial truck driving students told us that they spent weeks of their lives missing out on making money elsewhere, as they worked towards a bigger life goal: their…

  • Bristol Aug 28

    Stop the sound: Health district orders Bristol company to reduce noise levels

    Remember that nagging noise bothering residents in Bristol and beyond? Our NBC CT Responds team was the first to report this story and listen to local frustrations. This week we’ve learned that local health officials have taken action. The Bristol-Burlington Health District said it has served the company Reworld with notices of violation and an order to reduce its...

  • NBC CT Responds Aug 22

    Local fishing tournament updates rules after NBC CT Responds report

    A local fishing tournament now has new rules for lie detector tests and even new fishing boundaries after an NBC CT Responds investigation. Fishermen Tim Vallee and Benny Sheen are adamant that they reeled in an award-winning fish at last summer’s “Greatest Bluefish Tournament on Earth,” a popular tournament in the Long Island Sound. They shared their story with...

  • Concept for car insurance and financial.
    Insurance Aug 21

    Here's how to save money as Connecticut car insurance rates rise

    We’ve heard from many of you about the increase in car insurance rates. So, NBC CT Investigates and NBC CT Responds teamed up to break down what’s going on and what you can do about it. Click here to watch Chief Investigator Len Besthoff’s explain what’s behind the increase in cost. According to recent research by Bankrate, the average...

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