Click Here to Submit Your Consumer Complaint
NBC Connecticut Responds is committed to connecting you to your hard-earned cash. We are the only station in Connecticut with a designated reporter dedicated to researching your consumer concerns and ...
The Latest
-
Bristol facility says they're updating fans blamed for nagging noise
There could soon be some relief for Bristol residents and beyond frustrated by a low-frequency sound. Reworld, the trash-to-energy facility, said it has ordered new parts for induced draft fans, which are believed to be causing the noise. Those will be installed later this month. The company included this information in paperwork filed Wednesday to... -
What's being done to protect you when your data is compromised?
How many notices of data breach letters have you received in the mail? And by the time you get the letter, are you able to take action to protect your information? Is the government helping to protect you? NBC Responds and Telemundo Responde reporters working around the country have teamed up to investigate. Here in our state, 1,478 businesse... -
Returnless refunds: Shoppers take note, but don't try to game the system
It’s a trend shoppers and experts alike are seeing when making certain online returns: online retailers giving you a refund and telling you to just keep the item. Kyle James, the founder of Rather-Be-Shopping.com, said he started seeing this trend about a year ago with Amazon returns. The massive e-commerce company tells consumers to keep the item ... -
Here's what you need to know if you haven't voted yet
While early voting has been popular, there will still be a lot of people making their way to the polls on Tuesday. Here are some important things that you need to keep in mind when you cast your vote. Early voting is still open through Sunday, Nov. 3 if you want to avoid any potential stress of voting on Election…
-
Holiday shopping: Plan ahead to turn your financial fear into cheer
Oct. 25 marks two months until Christmas. A new study by Bankrate says 28% of people are already stressed out about the cost of holiday shopping, and we still haven’t faced the scare of Halloween. If you are anxious about the cost of holiday shopping, take a deep breath because you’re smart enough to be thinking ahead. Ted Rossman, a… -
Bristol company says it has reduced sound bothering residents, health district disagrees
Reworld says it has reduced noise in the neighborhood, but the local health district says the company is still not in compliance. NBC CT Responds has heard countless complaints about the nagging noise coming from the waste-to-energy facility in Bristol. Locals tell us the low-frequency sound is driving them crazy, so much so that the health distric... -
Don't fixate on certain state business credentials when hiring a company: DCP
Last month, NBC CT Responds shared a Burlington consumer’s cautionary tale. A quick online search got Lori Chadwick of Burlington a garage door repairman, but it came with a cost. She was overcharged for the work. While NBC CT Responds helped her get some cash back, her story is a good reminder to question businesses with certain state credentials,... -
NBC CT Responds helps Hartford woman when check sent to loved one gets lost
In a world of waiting on hold or hoping a bot can fix your consumer problem, NBC CT Responds is here to help. A Hartford woman reached out after she paid almost $60 to overnight a hefty cashier’s check to a loved one, but it never arrived. On a deadline, she then spent even more money to wire the cash….
-
Settlement imposed on bankrupt solar company that operated in Connecticut
Action has been taken against a solar company that NBC CT Responds has been reporting on for some time now. A judge has imposed a $5 million judgment against Vision Solar. The solar company was accused of committing high-pressure sales tactics, making misrepresentations to consumers, and doing unpermitted work, among other allegations. This judgmen... -
6 questions to ask before donating to Hurricane Milton relief: BBB
As Floridians continue to assess the damage caused by Hurricane Milton, the Better Business Bureau Giving Alliance recommends consumers ask these six questions before donating. Number one: Can the charity provide fast assistance? Does it already have an on-the-ground presence in the impacted areas? Check the charity’s website to see if it shares ho... -
Fans of ‘Little House on Prairie' detail ‘disastrous' 50th anniversary event in CT
“Little House on the Prairie” is considered one of the most popular television shows of all time. It continues to air today on Cozi-TV, which is owned by NBCUniversal Media. But some celebrations of its 50-year anniversary this year have turned sour for fans and cast members alike. And it all came to a head here in Connecticut. NBC... -
What to know to get the best deals during Prime Big Deal Days
Amazon’s Prime Big Deals Days starts today. Here are some tips to check to see if you’re getting the best deals.
-
Essex fan warns of ‘ticket takeovers' after Taylor Swift seats stolen online
It’s any ticket holder’s nightmare. Tickets stolen from online accounts just days before events fans have been looking forward to attending. It’s happening across the country, and even here in Connecticut too. “It’s a violation because you’re just like ‘how, how did they get in?’” said Blaine Heck, of Essex. Heck had been counting... -
Tips to stay protected from cryptocurrency scams
Leaders and lawmakers are seeking to create more protections for consumers who could be conned using crypto.
-
‘I was overcharged': Burlington consumer warns of shady garage repair work
A Burlington woman was overcharged for a garage door repair. When her garage door wouldn’t open, she searched online for help. “I went to Google, and I found the first business that popped up at the very top that said Farmington location,” said Lori Chadwick, who said she then called “ASAP Garage Door Repair.” “I thought it was a... -
Pause, do research before scanning a QR code
As we’ve become more familiar with seeing QR codes on just about everything, we’ve gained trust in the scanning system. And scammers are taking advantage of that. “The scammers, they are the only criminals we refer to as artists. And they always know what people are interested in or what’s current they’re going try to manipulate that,” Steven Weism... -
CT Attorney General says changes for Instagram teen accounts don't go far enough
Meta announced upcoming changes to Instagram accounts for anyone under the age of 18, but Attorney General William Tong says the changes are the least the company can do and they should be doing more to protect younger users.
