Cyberattack continues to impact ECHN and Waterbury Health

A systemwide IT outage caused by a cyberattack continues to affect Eastern Connecticut Health Network and Waterbury HEALTH.

Both health networks are owned by Los Angeles-based Prospect Medical, which is experiencing a system-wide outage because of the cyberattack.

ECHN said its hospitals and affiliated providers are continuing to treat patients and its emergency departments are open.

Impact on ECHN

The ECHN website says the following services and locations are closed until further notice:

• Outpatient Medical Imaging
  • Women's Center
  • Manchester and Rockville Hospitals
  • Tolland and Evergreen Imaging
• Outpatient Blood Draw

“Our physicians, nurses, and staff are trained to provide care when our electronic systems are not available. Delivering safe, quality care is our most important priority,” ECHN said in a statement.

 They said Prospect Medical continues to “work around-the-clock to recover critical systems and restore their integrity.”

“We are making progress and some operational systems are coming online. We do not yet have a definitive timeline for how long it will be before all of our systems are restored,” ECHN said in a statement.

They said the forensic investigation is still underway and they are working closely with law enforcement.

ECHN said, due to the sensitive nature of the incident and law-enforcement involvement, they are unable to provide additional information.

How to reach Eastern Connecticut Health Network

Because of the ongoing system-wide outage, ECHN has set up a temporary phone system for patients to contact offices and providers.

• Primary Care East Hartford
  • 28 Main St.
  • Phone: 959.867.1312
  • Fax: 860.568.2357
• Primary Care Ellington
  • 175 West Road
  • Phone: 959.867.1310
  • Fax: 860.375.9133
• Primary Care Manchester
  • 130 Hartford Road
  • Phone: 959.867.1307
  • Fax: 860.645.3598
• Primary Care Manchester
  • 29 Haynes St., Suite D
  • Phone: 959.867.1320
  • Fax: 860.648.0607
• Primary Care Manchester
  • 595 Main St.
  • Phone: 959.867.1319
  • Fax: 860.645.1120
• Primary Care Manchester
  • 629 Middle Turnpike East
  • Phone: 959.867.1324
  • Fax: 860.647.0469
• Primary Care South Windsor
  • 2400 Tamarack Ave., Suite 202
  • Phone: 959.867.1323
  • Fax: 860.533.4667
• Primary Care Vernon
  • 428 Hartford Turnpike, Suite 210
  • Phone: 959.867.1308
  • Fax: 860.871.0220
• Primary Care Vernon
  • 520 Hartford Turnpike, Suite M
  • Phone: 959.867.1276
  • Fax: 860.875.6271
  • Cardiology – Manchester
  • 18 Haynes St., Upper Level
  • Phone: 959.867.1321
  • Fax: 860.646.0844
• Endocrinology – Vernon
  • 460 Hartford Turnpike, Suite A
  • Phone: 959.867.1317
  • Fax: 860.896.4876
• Surgery – Manchester
  • 29 Haynes St., Suite B
  • Phone: 959.867.1318
  • Fax: 860.646.8885
• Nephrology – Vernon
  • 281 Hartford Turnpike, Suite 210
  • Phone: 860.872.8563
  • Fax: 860.870.4857
• Orthopedic Surgery – South Windsor
  • 2800 Tamarack Ave., Suite 104
  • Phone: 959.867.1318
  • Fax: 860.533.4698
• Osteopathic Manipulative Medicine – Manchester
  • 29 Haynes St., Suite D
  • Phone: 959.867.1320
  • Fax: 860.648.0607
• CorpCare – South Windsor
  • 2800 Tamarack Ave., Suite 001
  • Phone: 860.716.3382
• Evergreen Imaging – South Windsor
  • 2800 Tamarack Ave., Suite 002
  • Phone: 860.716.3816
• Outpatient Behavioral Health – Manchester, includes Child/Adolescent Behavioral Health Services
  • 150 North Main St.
  • Phone: 860.268.7374
• Tolland Imaging Center – Tolland
  • 6 Fieldstone Commons, Suite E
  • Phone: 959.929.7888
  • Fax: 860.896.4849
• Urgent Care – South Windsor
  • 2800 Tamarack Ave., Suite 105
  • Phone: 860.734.3481
• Women's Center For Wellness – South Windsor
  • 2600 Tamarack Ave., Suite 100
  • Phone: 860.716.5310

Impact on Waterbury HEALTH

Waterbury Health said it is continuing to use paper records.

The health group said the outage continues to affect some outpatient services, mostly X-ray and blood draw and some patient appointments.

Patients can call the Patient Appointment Information Line at 203-573-6595.

Waterbury Health is unable to provide services at the following locations:

• Waterbury HEALTH outpatient blood draw locations (Waterbury Hospital Outpatient Blood Draw, 64 Robbins Street is open).
• Waterbury Hospital Imaging Middlebury, Southbury